Games & software
14 days
Request within two weeks of purchase.
Independent eligibility guide
Can I refund this Steam purchase?
Enter the details from your Steam purchase history. The checker compares them with Valve’s published standard refund conditions.
No sign-in. No account data. Everything stays in your browser.
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Purchase details
What did you buy?
Use the date shown in Steam purchase history.
The published rules
Steam refund policy, in plain English
Valve’s standard offer for games and software is a request made within 14 days of purchase with less than two hours of playtime. Other purchase types have different conditions.
Playtime
Under 2 hours
The published limit is less than two hours, not two hours or less.
Outside the limits
You can still ask
Valve says it will look at requests submitted outside the standard rules.
Common questions
What happens near the limits?
Can I refund a Steam game after two hours?
You are outside the standard “less than two hours” condition, but Valve says you can still submit a request and it will take a look. Explain the circumstances clearly; approval is not guaranteed.
Can I request a refund after 14 days?
Yes, you can still ask. The purchase is outside the standard two-week window, so Steam will review it individually rather than treating it as a standard request.
How quickly does Steam issue an approved refund?
Valve says a full refund is issued within one week of approval, either to the original supported payment method or to Steam Wallet funds.
Is this an official Steam tool?
No. This independent calculator does not connect to your Steam account and cannot predict Valve’s final decision.